FAQs

General information

What is an airport transfer?
 
Why Alpibus offers only Private Transfers? What is the difference between a Private and a Shared transfer?
 
Are all Alpinbus transfers door to door?
 
How do I find Alpinbus at the airport?
 
What do I do if I can’t find driver at the airport?
 
Should I have travel insurance for my trip?
 
How long will I have to wait after I come through into arrivals until we set off to resort?
 
 

Booking related information

Are there any extra charges on top of the published prices? 
 
How much notice do I need to give in order to book?
 
I want a specific pickup time from the airport – is this possible?
 
How do I make a booking and what details should I provide?
 
I have not received a booking confirmation email - is there a problem?
 
We need our transfer to go to more than one location - is that possible?
 
Do I need to reconfirm my reservation?
 
Different members of my group are arriving on different flights – how should I make my booking?
 
Do Alpinbus offer any discount for young children or babies?
 
I have a child who requires a special seat for travel – can Alpinbus arrange this?
How do I know whether my child needs a child or baby seat?
 
How do I book if I am arriving by train?
Can I be dropped off at a train station?
 
How do Alpinbus transfers work for groups of over 8 people?
How much luggage can I bring on the transfer?
 
What if I want to be picked up from a different location from where I was dropped off?

 

Booking amendments and cancellations

Can I cancel my booking and get refund?
 
Can I make amendments to my booking?
 

Flight delays & arrival / departure related information

Will the driver wait if our flight is delayed?
 
What happens if I am late for my pickup time?
 
What happens if the snow or road conditions are really bad, and the agreed pickup point is unaccessible?
 
Where will I be picked up from resort?