Frequently Asked Questions
At AlpinBus, transparency is our commitment to you. The price you receive from our Quote Generator is the comprehensive cost, with no added card charges or unexpected taxes later on. We ensure that when you choose to book with us at that moment, the quoted price is all you pay. Trust and simplicity are paramount in every transaction.
a) Should you need to cancel your booking, please reach out to us at [email protected] with the necessary details and your reasons. We’re here to assist you.
b) For cancellations made at least seven days before your travel date, we assure a full refund as our commitment to your flexibility.
c) Upon cancellation, we’ll promptly send you an email confirmation to keep you informed and assured.
d) If cancellations occur within the 7-day window, we will review refund requests on a case-by-case basis, keeping your best interests in mind.
e) Please note that refunds, whether partial or full, typically undergo a review process lasting between 7 to 14 days.
f) In the event of a cancellation, there’s a nominal €25 administration fee. This covers our processing costs. If you’ve made advance payment for the transfer, we’ll deduct this fee from your refund amount.
g) While points a) to f) stand under regular circumstances, ‘Extraordinary Events’ may lead to exceptions. If unprecedented events increase our cancellations by over 300% monthly, we may offer a credit voucher for future use instead of a direct refund. These extraordinary events can range from natural disasters such as earthquakes and floods to unforeseen occurrences like civil unrest, pandemics, or significant travel warnings. This ensures that while we remain flexible, we also safeguard the sustainability of our services for future travelers like you.
At AlpinBus, we understand that plans can change. That’s why we offer the flexibility to amend your booking up to 72 hours before your travel date. You can conveniently make these changes by emailing us at [email protected] or by logging into our website.
While there are no fees for adjustments, it’s worth noting that specific changes, like adding passengers or adjusting the pick-up location, may affect the overall cost of your transfer. Rest assured, any modifications in price will be transparently communicated to you. After finalizing your changes, we’ll promptly send you an updated booking confirmation.
There might be instances, especially during peak travel seasons or on short notice, where we can’t fulfill a specific request. But don’t worry! We’re committed to offering you the most suitable alternative available.
For last-minute changes, we recommend reaching out to our office directly. We’ll go above and beyond to accommodate your needs, ensuring a seamless travel experience for you.
Upon your arrival at the airport, your driver will be eagerly waiting for you in the arrivals area, holding a sign prominently displaying your name. If, for any reason, you find it challenging to spot your driver, please don’t hesitate to reach out to us using the contact number provided in your booking confirmation. We’re here to ensure a smooth connection and will promptly assist in connecting you with your driver.
As you step into the arrivals area of the airport, our dedicated driver will be there, holding a sign clearly showcasing your name. Should you face any difficulty in locating the driver, we’re just a call away. Use the contact number from your booking confirmation, and we will make sure you’re promptly united with your driver. Your smooth journey with us is our utmost priority.
Absolutely! Utilize our Quote Generator to explore a variety of drop-off locations in different cities. To specify a train station, simply input the necessary details on the booking page. We’ve made it straightforward for your convenience.
Our transfers are designed to provide door-to-door convenience, as long as the destination is reachable via surfaced and cleared roads. There may be instances, due to challenging weather conditions or pedestrian-only zones, where our vehicle cannot directly reach your accommodation. In such scenarios, we will ensure you’re dropped off or picked up at the closest accessible point. You’ll be informed of this in advance, and it will be your responsibility to navigate from or to that point.
It’s worth highlighting that some resorts are strictly car-free. We advise you to review your accommodation and resort details before traveling to anticipate any accessibility concerns.
Should there be any uncertainties, don’t hesitate to reach out before your journey. We’re here to assist and ensure your arrangements are smooth.
Rest assured, your journey is in good hands. As you enter the airport arrivals area, your dedicated driver will be there, holding a sign clearly displaying your name. Should you have any difficulty spotting your driver, simply reach out to us using the contact number in your booking confirmation. We’re always here to assist and ensure a seamless connection for you.
At AlpinBus, we’re committed to tailoring your journey to fit your unique needs. When booking on our website, you can effortlessly specify different drop-off and pick-up addresses for any segment of your transfer, even within a single booking. So, choosing one location for arrival and another for departure is seamlessly integrated into our system. Should your plans evolve and you need to adjust your pick-up location on short notice or during your stay, simply reach out. We’re always here to assist and will make every effort to accommodate your request.
Choosing our Private transfer ensures that your waiting time is kept to an absolute minimum, often resulting in immediate departures. However, unforeseen factors such as flight delays, heavy road traffic, or unexpected baggage issues might occasionally influence your pick-up times. For a detailed understanding of these scenarios, we encourage you to refer to our terms and conditions. Your seamless journey remains our priority.
Your peace of mind is paramount to us. Should your flight face a delay of under an hour, rest assured, your driver will be there waiting for you. For delays exceeding an hour, we will promptly arrange your transfer onto the next available service. While this might occasionally necessitate a slightly extended wait, our commitment is to ensure your departure from the airport is expedited.
To enhance the efficiency of our services during such occurrences, we kindly request that you notify us of any flight delays. By staying informed, we’re better equipped to make swifter arrangements for your convenience. Our dedicated team is always on standby to assist and ensure your journey remains as seamless as possible.
For a comprehensive overview regarding delays, we invite you to peruse our terms and conditions.
Efficiency and punctuality are cornerstones of our service. Generally, our transfer schedules are designed to accommodate multiple passengers throughout the day. Consequently, the waiting window for our private transfers is typically up to 10 minutes. While we strive to be as accommodating as possible, please understand that commitments to other travelers may limit extended wait times.
Your timely arrival ensures a seamless experience for everyone. If you anticipate any delays, please inform us at the earliest convenience by reaching out via the contact number provided in your booking confirmation. Early communication grants us the best chance to make any necessary adjustments to your travel plan, ensuring a smooth journey for all.
For your return transfer, when you provide us with an accurate resort address, our typical procedure is to pick you up directly from your place of stay. However, certain resorts are designed to be car-free, meaning your collection point may be the main reception or the initial drop-off location.
On rare occasions, direct access to your accommodation might be hindered—be it adverse weather rendering a route unsafe or accommodations located in pedestrian-only zones. In such cases, we will ensure collection from the closest and safest accessible point. You’d then be responsible for reaching this point from your accommodation. It’s always a good idea to familiarize yourself with your accommodation and resort layout beforehand to be prepared for any such scenarios.
Should there be any uncertainties or if you simply want peace of mind, don’t hesitate to connect with us using the contact number on your booking confirmation. We’re always here to provide clarity and guidance.
Typically, we gladly accommodate bookings made up to 48 hours before your intended departure date. However, during peak seasons, ensuring availability can sometimes be a challenge. To guarantee your spot and sidestep any potential hiccups, we earnestly suggest reserving your transfer well in advance.
Should our availability be nearing its limit, our booking page will display a message, “Confirmation of availability by email within 24 hours,” followed by a “Send Enquiry” button. Tapping on this will allow you to relay your request to us. Our dedicated team will then swiftly check for any openings and respond with the transfer options at hand.
Ultimately, to ensure you secure the best rate and the most suitable transfer, it’s always a wise choice to book at your earliest convenience.
For a seamless experience, just input your preferred pick-up time on the booking page. We’ll ensure we’re there punctually to meet you.
Booking with us is both straightforward and secure. Here’s how you can ensure a smooth journey:
Effortless Booking: Use our online Quote Generator, select your desired transfer, and receive instant email confirmation. If your specific transfer isn’t listed, just reach out to our dedicated team, and we’ll assist you promptly.
Secure Payment Process: We ensure immediate and safe payment processing at the time of booking. We accept major credit and debit cards as well as eWallets like Visa, Mastercard, and PayPal through Stripe. Rest assured, all transactions are conducted over an encrypted, secure connection. All prices are provided and charged in EUROS.
Essential Booking Details:
Number of Passengers: It’s crucial to account for every traveler, including infants and children. For instance, if your group comprises three adults, one child, and an infant, please book the transfer for all five members.
Accurate Address Information: In popular resorts, similar hotel or accommodation names might cause confusion. To avoid this, always provide the complete address of your stay.
Mobile Phone Number: Keeping an open line of communication is essential for any last-minute updates. When providing your number, include the country code and exclude the leading 0. For example, ‘047790111222’ should be entered as ‘+447790111222’.
Booking Confirmation: Upon successful booking and payment, a confirmation email will be sent to you. This email will detail your payment status and other vital transfer information.
Book with confidence and embark on a seamless journey with us.
Several factors could be behind a missing confirmation email:
Junk or Spam Folder: Often, email systems might categorize unfamiliar emails as junk or spam. It’s always a good first step to check these folders in your email client.
Email Security Settings: Some stringent security settings or filters may reroute confirmation emails. Adjusting these settings or adding our email address to your contacts can help prevent this in the future.
Email Address Typo: There might have been a typo when entering your email during the booking process, causing the confirmation to be sent elsewhere.
If you’ve checked all the above and still can’t locate your confirmation, please reach out to us via email or phone. We’ll promptly ensure that your booking request has been registered and provide the necessary information. Your peace of mind is our priority.
Understanding that travel plans can often involve multiple stops, whether it’s a brief supermarket visit, a key exchange at a property agency, or different drop-off locations for members of your group, we strive to accommodate your unique needs.
For tailored arrangements like these, we kindly ask that you reach out to us prior to finalizing your booking. While our private transfers are designed to offer flexibility, there might be slight adjustments in the pricing based on your specific requirements. This ensures not only accurate pricing but also clear communication, guaranteeing that your driver is fully informed and prepared for your journey. Your convenience and satisfaction are paramount to us.
For your inbound journey, rest assured, there’s no need for reconfirmation unless you personally wish to do so. However, for your return trip, we strongly recommend double-checking all details, particularly the pickup time, to ensure smooth coordination. This helps in avoiding any potential miscommunication regarding the departure time and location. Feel free to reach out to us, either through email or a phone call, anytime during your stay and up to 24 hours before your scheduled departure. Your peace of mind is our priority.
You can manage this situation in two straightforward ways:
Travel Together: If the entire group wishes to wait and travel as a unit, use the latest arrival time as the reference flight time. Please provide details of the other flight timings and numbers in the notes section of your booking.
Individual Departures: If members of the group prefer to depart promptly without waiting for the rest, you’ll need to schedule separate transfer legs for each distinct flight or sub-group that intends to leave together. It’s possible to coordinate this under a single booking. For bookings involving multiple flights, input the time of the last arriving flight as the primary arrival time. For clarity, mention the specifics of the other flights, including their times and numbers, in the comments section. This ensures we monitor all relevant flights for potential delays.
For the return journey, if everyone is traveling together, simply utilize the time of the earliest departing flight. This ensures the group is picked up and arrives at the airport with ample time for check-in.
If all this seems a bit intricate, don’t hesitate to reach out to us. We’re here to guide you through the booking process seamlessly.
While our pricing structure is based on a per-seat model, and due to legal stipulations, every passenger—regardless of age—must occupy a seat, we unfortunately cannot offer discounts for children or infants. However, we prioritize the safety and comfort of our younger passengers. As such, we are pleased to provide complimentary infant and child seats. Please ensure you specify your requirements when filling out the booking form to ensure a smooth journey for all.
Certainly! When making your reservation, you can select the number of baby and child seats needed from the provided dropdown menus, and Alpinbus will ensure the appropriate seats are available for your transfer.
Descriptions and weight specifications for the seats we provide can be found both on the booking form and within Section 3 of our terms and conditions. Please select seats based on the estimated weight of your child at the time of travel.
If you have specific preferences or for peace of mind, you’re more than welcome to bring your own car seat. Rest assured, we do not charge any additional fees for providing or accommodating infant or child seats. Your child’s safety is our priority.
In Europe, it’s mandated by law that children up to the age of 12 or reaching a height of 135cm (whichever comes first) typically require a car seat for their safety during transport. If you use a car seat for your child in your everyday activities, it’s a clear sign that they would also need one during the transfer.
For specifics on the types of baby and child seats we offer, please refer to the booking form as well as Section 3 of our Terms and Conditions. When choosing a seat, it’s crucial to factor in the estimated weight of your child at the time of your journey. This ensures the utmost safety and comfort for your little one during the transfer.
For most of our services, we utilize 8-seater vehicles. This means that any group size up to eight on a private transfer would typically be accommodated in one single vehicle.
To illustrate, let’s say you are a party of 10 and have reserved a standard vehicle for your transfer. In this case, your entire group would be transported using two private minibuses immediately upon your arrival. The division across the two minibuses is flexible, and you can choose how you’d like to distribute the members of your group between them.
When it comes to your return journey to the airport, our primary goal is to pick up the entire group simultaneously. However, there may be occasions where this isn’t feasible, leading to slightly staggered departure times for different members of the group. Nonetheless, rest assured that we will provide you with all the relevant pickup timings a day prior to your scheduled departure.
Should you have specific inquiries or concerns related to your group transfer, please don’t hesitate to reach out. Our dedicated team is always at your service to provide guidance and answers.
Each passenger is permitted a standard luggage allowance consisting of one piece of hand luggage and one suitcase or holdall.
For those passionate about sports, you can bring along your sports equipment, whether it’s skis and snowboards during winter or bikes and golf clubs in the summer months. However, to ensure a smooth journey, it’s essential to mention any sporting equipment you’ll be carrying during the booking process. This allows us to ensure the equipment fits within the vehicle comfortably. The maximum dimensions for a ski or snowboard bag are set at 190cm in length. For bicycles, they should be packed in either a box or bag, with dimensions not exceeding 160cm (length), 100cm (height), and 40cm (width).
If you’re considering traveling with oversized or additional luggage beyond the standard allowance, it’s best to reach out to us beforehand so we can make necessary arrangements.
In the event that you accidentally leave personal belongings in one of our transfer vehicles upon arrival, please promptly contact us. Our dedicated team will assist in locating and returning your lost property. However, we’d like to note that while every effort is made to return lost items, AlpinBus cannot be held liable for items that remain untraceable.