a) Should you need to cancel your booking, please reach out to us at [email protected] with the necessary details and your reasons. We’re here to assist you.
b) For cancellations made at least seven days before your travel date, we assure a full refund as our commitment to your flexibility.
c) Upon cancellation, we’ll promptly send you an email confirmation to keep you informed and assured.
d) If cancellations occur within the 7-day window, we will review refund requests on a case-by-case basis, keeping your best interests in mind.
e) Please note that refunds, whether partial or full, typically undergo a review process lasting between 7 to 14 days.
f) In the event of a cancellation, there’s a nominal €25 administration fee. This covers our processing costs. If you’ve made advance payment for the transfer, we’ll deduct this fee from your refund amount.
g) While points a) to f) stand under regular circumstances, ‘Extraordinary Events’ may lead to exceptions. If unprecedented events increase our cancellations by over 300% monthly, we may offer a credit voucher for future use instead of a direct refund. These extraordinary events can range from natural disasters such as earthquakes and floods to unforeseen occurrences like civil unrest, pandemics, or significant travel warnings. This ensures that while we remain flexible, we also safeguard the sustainability of our services for future travelers like you.