Private transfer to Neuchatel

At AlpinBus, transparency is our commitment to you. The price you receive from our Quote Generator is the comprehensive cost, with no added card charges or unexpected taxes later on. We ensure that when you choose to book with us at that moment, the quoted price is all you pay. Trust and simplicity are paramount in every transaction.

a) Should you need to cancel your booking, please reach out to us at [email protected] with the necessary details and your reasons. We’re here to assist you.

b) For cancellations made at least seven days before your travel date, we assure a full refund as our commitment to your flexibility.

c) Upon cancellation, we’ll promptly send you an email confirmation to keep you informed and assured.

d) If cancellations occur within the 7-day window, we will review refund requests on a case-by-case basis, keeping your best interests in mind.

e) Please note that refunds, whether partial or full, typically undergo a review process lasting between 7 to 14 days.

f) In the event of a cancellation, there’s a nominal €25 administration fee. This covers our processing costs. If you’ve made advance payment for the transfer, we’ll deduct this fee from your refund amount.

g) While points a) to f) stand under regular circumstances, ‘Extraordinary Events’ may lead to exceptions. If unprecedented events increase our cancellations by over 300% monthly, we may offer a credit voucher for future use instead of a direct refund. These extraordinary events can range from natural disasters such as earthquakes and floods to unforeseen occurrences like civil unrest, pandemics, or significant travel warnings. This ensures that while we remain flexible, we also safeguard the sustainability of our services for future travelers like you.

At AlpinBus, we understand that plans can change. That’s why we offer the flexibility to amend your booking up to 72 hours before your travel date. You can conveniently make these changes by emailing us at [email protected] or by logging into our website.

While there are no fees for adjustments, it’s worth noting that specific changes, like adding passengers or adjusting the pick-up location, may affect the overall cost of your transfer. Rest assured, any modifications in price will be transparently communicated to you. After finalizing your changes, we’ll promptly send you an updated booking confirmation.

There might be instances, especially during peak travel seasons or on short notice, where we can’t fulfill a specific request. But don’t worry! We’re committed to offering you the most suitable alternative available.

For last-minute changes, we recommend reaching out to our office directly. We’ll go above and beyond to accommodate your needs, ensuring a seamless travel experience for you.

Upon your arrival at the airport, your driver will be eagerly waiting for you in the arrivals area, holding a sign prominently displaying your name. If, for any reason, you find it challenging to spot your driver, please don’t hesitate to reach out to us using the contact number provided in your booking confirmation. We’re here to ensure a smooth connection and will promptly assist in connecting you with your driver.

As you step into the arrivals area of the airport, our dedicated driver will be there, holding a sign clearly showcasing your name. Should you face any difficulty in locating the driver, we’re just a call away. Use the contact number from your booking confirmation, and we will make sure you’re promptly united with your driver. Your smooth journey with us is our utmost priority.