Private transfer to Neuchatel

No, there are not any extra charges on top of our published prices. The price on the Quote Generator is the total price that you pay, if you complete your booking at that time. There are no hidden card charges or taxes that get added on later in the booking process

a) Customers are entitled to cancel their booking if they send us an email to [email protected] with the details and the reason of the cancellation.

b) Cancellations made at least seven days before the date of travel, will be refunded fully.

c) In the event of a cancellation by the customer, he will receive an email confirming the cancellation.

d) Any refund, whether partial or in full, for cancellations made within the 3-day cancellation deadline, will be at our sole discretion.

e) Refunds can take between 7 and 14 days to be investigated and processed.

f) In case of cancellation we have the right to charge 25 Euro administration fees to cover our administration and banking costs. If the client has paid in advance for the transfer booking, the administration fee would be deducted from the amount to be refunded.

g) “Extraordinary events” replace the provisions of paragraph 4 with points a) to f). These only apply in the normal course of business. If the average number of total passenger cancellations is increased by more than 300% in a monthly comparison due to an exceptional event, The supplier reserves the right to issue a credit note instead of repaying the amount that can be used for future orders (voucher). The extraordinary events include natural disasters of all kinds, earthquakes, floods, storms, volcanic eruptions, but also “Force Majeure” (Latin casus fortuitus) such as riot, blockade, fire, civil war, embargo, earthquake, hostage-taking, war, revolution, sabotage , strikes (if they take place at a third party), travel warnings from the foreign ministries, threats from a pandemic, quarantine measures by the authorities, terrorism and serious traffic accidents.

You can make changes to your booking up until our booking deadline (up to 72 hours prior to the day of travel), by emailing [email protected] or through our website using your login details. Certain changes to your booking may result in a change in the cost of the transfer.
We will not charge you any fee for changing your booking in this way, although if you are making changes to your transfer that may change the price, such as increasing the number of passengers, changing the pick up or drop off location, changing the transfer times, or changing the transfer type, there may be an increase in the cost for the service and you will need to pay this for the changes to take place. Once you have completed the changes and they are accepted, you will receive an amended booking confirmation email to reflect the new booking details.
On occasions, particularly if you’re travelling during very busy periods, or if it is short notice, it may not be possible for us to offer you the transfer you have requested. In these situations we will always endeavour to offer you the best possible alternative.
If you are trying to amend your booking at short notice, we suggest you contact our office detailing the changes you would like to make and we will do our very best to accommodate them.

Your driver will meet you in airport arrival area and will hold a sign with your “NAME and SURNAME” on it.. If you are unable to locate your driver, please call us on the contact number given on your booking confirmation and we will locate the driver for you.

There is the option to book transfers from a number of train stations – simply select City you need from the Quote Generator and fill in information about the station you are travelling from and follow the booking process.
If you are arriving by train into an airport train station then select the airport and enter your arrival time as requested. Instead of entering a flight number, write ‘Train’ and in the notes field please let us know where your train is arriving from. We will then schedule your transfer based on this and you simply need to follow the instructions on your booking confirmation email.